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We are looking for:

IT Service Manager

Thessaloniki - Full-time, Senior level

Vacancy description

We are looking for you to become a new member of our international AXSOS family as an IT Service Manager as soon as possible.

AXSOS Mitarbeiter Gruppenbild

Your responsibilities

After a 1-2 month training period, you will be part of the service desk team for a customer, providing user-oriented assistance with faults and solving them in a friendly and goal-oriented manner.

Your tasks will include

  • Monitoring and managing service compliance and quality
  • Identification of poor service, monitoring of penalties
  • Further development, modification and coordination of service level agreements
  • Implementation and follow-up of quality improvement measures (e.g. service improvement process, root cause analyses)
  • Escalation management
  • Regular communication of service quality
  • Optimization of processes
  • Willingness to travel


Your profile

  • Completed education or (technical) university studies, not mandatory but advantageous with focus on computer science, business informatics or similar.
  • High level of empathy, resilience, creativity and enjoyment in approaching people
  • Passionate, confident and convincing manner towards other people
  • "Thinking outside the box", but also a solid worker 
  • Enjoy solving challenging tasks
  • Goal-oriented work
  • Understanding and appreciative communication
  • Good logical thinking skills
  • Good knowledge of written and spoken German (C1)
  • Very good written and spoken English skills would be an advantage (C2)

Technical skills

  • Confident handling of Microsoft Office and the PC 



AXSOS sees itself as an IT company with an intercultural approach. AXSOS follows a philosophy that is more oriented towards values such as individual know-how, proximity, trust-building and humanity than towards technical standard solutions. It is therefore a company that defies norms and conventions, goes its own way and assumes social responsibility.

AXSOS AG offers a comprehensive full-service portfolio of IT security, IT infrastructure and custom development.

AXSOS AG was founded in 2009 and has offices in Stuttgart, Solingen, Dettingen/Erms, Ramallah, Jerusalem and Thessaloniki.

For more information please visit www.axsos.de

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Your contact person

Ms Chrysanthi Georgiadou


Karatasou 7
54626 Thessaloniki

Phone: +49 711 901196 0